Refund policy

 Refund Policy

At DarkHorse Apparel, we strive to provide you with the highest quality apparel and a seamless shopping experience. Due to the nature of online shopping and our commitment to ensuring each item made to specs, we have a strict no refund policy.

However, we understand that sometimes things don't go as planned. If you encounter any issues with your order, please reach out to our customer service team within 14 days of receiving your item. We are here to assist you with any concerns and will work diligently to resolve them, whether it involves exchanges or store credit.

We appreciate your understanding and support. Thank you for choosing DarkHorse Apparel and being a part of our community. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at darkhorseapparelcs@gmail.com. Please note that returns will need to be sent to the following address: 

MY STORE

4005 campus drive

Fort Worth TX,  76119

You can always contact us for any return question at darkhorseapparelcs@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.